Refund Policy at Crust & Craft Pizzeria
Last Updated: April 1, 2023
Thank you for choosing Crust & Craft Pizzeria! We take pride in the quality of the pizzas and the service we provide. Our refund policy has been designed to provide a transparent and customer-friendly process should you not be satisfied with your order.
Cancellation Policy
If you wish to cancel your order, please do so within 5 minutes of placing the order by contacting us at our +44 20 7946 0958. If the cancellation request is made after your order has been processed, we may not be able to offer a refund. For pre-paid orders, if the cancellation is approved, we will process the refund within 7 working days.
Quality Concerns
We strive to deliver pizzas that meet our high standards. If you are unsatisfied with the quality of the pizza you received, please contact us within 2 hours of the delivery time. You will be asked to provide a photo of the pizza and a detailed explanation of the issue. If we determine that the product was not up to our standards, we will offer you a choice of a replacement or a refund to the original method of payment.
Incorrect Orders
If you receive an order that is incorrect, please notify us immediately. Upon verification, we will arrange for the correct order to be delivered to you at no additional cost or issue a full refund in £ to your original payment method.
Refund Processing Time
All approved refunds will be processed to the original payment method within 7 to 10 working days, depending on your bank or payment service provider. In the case of cash on delivery orders, we will need your bank details to process the refund.
Non-Refundable Items
Please note that delivery charges, if applicable, are non-refundable unless we determine that the issue was the result of our error. Additionally, perishable goods such as food and beverages (except for quality concerns mentioned above) are usually not eligible for returns due to hygiene reasons.
Contacting Us
If you have any questions regarding our Refund Policy or wish to discuss a potential refund issue, please do not hesitate to contact us at +44 20 7946 0958. We are here to help ensure your experience with Crust & Craft Pizzeria is positive.
Refund Eligibility
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging, to the extent applicable.
Amendment to Refund Policy
Crust & Craft Pizzeria reserves the right to amend this Refund Policy at any time by posting the updated policy on our glimmerplain.site. The amended terms will be effective immediately after they are posted and apply to all current and past orders.
We appreciate your understanding and cooperation with our Refund Policy to help us maintain the highest level of customer satisfaction.
Crust & Craft Pizzeria, 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom